Contact
One address, read by a person, in English or Hindi.
Write to info@downto1.com. Sawaari is run online and email is the only channel — there is no showroom, no call centre and no dealership behind this site.
A price or a spec that looks wrong
This is the most useful mail we get, and it is worth writing even if you are only fairly sure. On-road prices move with state taxes, insurance and dealer handling, and a figure that was right in Pune in March can be well off in Guwahati in September. To fix it quickly, tell us the model and variant, the city, what the site shows and what you were actually quoted. A photo of the quotation with the personal details covered is more than enough; anything with a source attached gets corrected fastest.
A model that should be covered
The catalogue is deliberately limited to machines a buyer would realistically shortlist, so it will always be missing something. If a model belongs in it — a new launch, a variant that changes the calculation, a regional favourite we have overlooked — say which one and, if you can, who it should be beating. Notes from owners about how a machine behaves once the warranty is over are read carefully too, even though they cannot go straight into the scores.
Data protection
Sawaari keeps no accounts and has no forms: your answers stay in your own browser. If you still want to exercise a right of access, correction or deletion over anything concerning you, write to the same address and say so plainly. The privacy page sets out what is collected, who the recipients are, and who the operator is.
Business enquiries
Licensing, data, press questions and partnership proposals go to the same address. One thing to save both sides the time: placement in the ranking is not for sale. No manufacturer, dealer or portal can pay to appear, to rank higher, or to have a rival marked down — the reasons are on the About page, and they are structural rather than a matter of policy.
What we cannot do
We cannot pick a bike for you over email — that is what the questions are for, and they will do a better job in three minutes than a mail thread will. We cannot negotiate with a dealer, arrange a test ride, book a machine, or help with an existing order, a service complaint or a warranty claim; for those, the manufacturer's customer care is the right door.
When you will hear back
One person reads this inbox alongside other work, so give it a few working days, and up to a week or so in a busy stretch. Corrections and data-protection requests are handled first. Everything is read, even when the reply is short.